This ‘Customer Personal Information Privacy Policy’ (the ‘Information Privacy Policy’ or ‘Policy’) applies to ShopCare's website at shopcare.vn or www.shopcare.vn (the ‘ShopCare Website’ or ‘ShopCare’) and sets out ShopCare's privacy commitments regarding the personal information of visitors and users of the ShopCare Website (collectively, ‘Customers’).
Customers should read this Information Privacy Policy in full to understand their rights and obligations, as well as ShopCare's, in respecting and protecting Customers' interests.
1. Purposes and scope of collecting Customers' personal information
Personal information collected through the ShopCare Website is used to:
1.1. Provide services to Customers using the ShopCare Website;
1.2. Contact, assist, and answer Customers' questions when using ShopCare's services. Improve and upgrade the ShopCare Website's content and interface and ShopCare's service quality based on Customers' feedback during use;
1.3. Personal information ShopCare collects when Customers use services on the ShopCare Website includes email addresses and contact telephone numbers.
1.4. Customers must ensure that the information they provide is accurate and lawful. ShopCare assumes no legal liability for inaccurate or unlawful information provided by Customers.
2. Scope of use of Customers' personal information
ShopCare collects and uses Customers' personal information for appropriate purposes and in accordance with this Privacy Policy.
Accordingly, ShopCare may use information provided by Customers to contact them directly by telephone or email, send notices, and provide product/service information through the email address or telephone number supplied by the Customer.
3. Retention period for Customers' personal information
In principle, Customers' personal information will be deleted as soon as the purposes for collecting and using it have been fulfilled.
4. Individuals or organizations that may access Customers' personal information
4.1. ShopCare's affiliated companies.
4.2. ShopCare (and/or our affiliates) may also disclose Customers' personal information to suppliers, vendors, or service agents, including but not limited to website hosting, data analysis, marketing, and service provision.
4.3. Competent state authorities where ShopCare is required to provide Customer information.
5. Address of the entity collecting and managing personal information
ShopCare's operating entity, whose details are provided below, is responsible for collecting and managing personal information:
Company name: GOSTREAM TECHNOLOGY JOINT STOCK COMPANY
Registered office: Mr. Lê Cao Cường's house, Adjacent Residential Area 03, Thành Vinh Ward, Nghệ An Province, Vietnam
Enterprise registration certificate no.: 2901907358, issued by the Nghệ An Department of Planning and Investment on October 25, 2017
Representative: NGHIÊM TIẾN VIỄN
Hotline: (+84) 973.350.515 / (+84) 945.870.443
Email: suppport@gostream.vn
6. Customer requests to access, correct, or delete their personal data
6.1. Whenever needed, Customers may access, correct, or delete their personal data at any time by using their account on the ShopCare Website to edit their information themselves.
6.2. If a Customer discovers that someone has impersonated them to provide personal information to ShopCare, the Customer may contact ShopCare directly to report it and request deletion. Within its authority, ShopCare will endeavor to verify and resolve the matter promptly in accordance with regulations to prevent violations.
7. Recommendations to Customers
7.1. No security measure or technology is absolute. Information can therefore only be secured through the efforts of all parties concerned.
7.2. ShopCare assumes no responsibility for any damage or loss resulting from a Customer's failure to comply with ShopCare's rules and/or disclosure of personal information not caused by ShopCare.
7.3. This Privacy Policy applies only to the ShopCare Website and does not govern or concern third parties advertising or linked on the ShopCare Website. ShopCare recommends that Customers carefully read third-party websites' privacy policies before providing personal information to those websites. ShopCare is not responsible in any form for the content or legality of third-party websites or their collection of Customers' personal information.
7.4. If Customers disagree with this Privacy Policy's terms, ShopCare asks them not to send personal information to ShopCare.
8. Applicable provisions
8.1. This Privacy Policy is published on the ShopCare Website. Any amendments or additions will be announced on the ShopCare Website. The amendment/update date will be stated at the beginning of this Policy.
8.2. Customers agree that continued use of the ShopCare Website constitutes acknowledgment, agreement, and a commitment to comply with this Policy and subsequent amendments.
ShopCare always welcomes Customers' constructive feedback to further improve the quality of its products and services.