GENERAL POLICIES AND TERMS
Please note:
Using or accessing https://shopcare.vn/ or https://blogs.shopcare.vn/ constitutes acceptance of and agreement to be bound by these Terms of Service with the business identified below:
Company name: GOSTREAM TECHNOLOGY JOINT STOCK COMPANY
Enterprise registration number: 2901907358
Registered office: Mr. Lê Cao Cường's house, Adjacent Residential Area 03, Thành Vinh Ward, Nghệ An Province, Vietnam
Please therefore read the information here carefully before using the ShopCare Website's functions to obtain the best experience.
1. CUSTOMERS' ROLES AND RESPONSIBILITIES
1.1. Customers are responsible for truthfully and accurately providing necessary information about themselves;
1.2. Customers must comply with applicable laws and the ShopCare Website's rules when using its services;
1.3. Customers are solely responsible for safeguarding their registered name, password, and email account and for all service activities conducted under them;
1.4. Customers must promptly notify the ShopCare Website of unauthorized use, abuse, or security breaches affecting their registered account and password so that both parties can cooperate in resolving the matter;
1.5. Customers must provide necessary information and assist the ShopCare Website in resolving any disputes, complaints, and refund/return requests;
1.6. Customers undertake and agree not to use the ShopCare Website's services for unlawful, unreasonable, fraudulent, threatening, or illegal information-gathering purposes; sabotage; creating or distributing viruses that damage the Website's systems, configuration, or information transmission; or speculation and market manipulation through fictitious orders or offers, including for assessing market demand. Customers are legally responsible for their violations.
2. CUSTOMERS' COMMITMENTS
Customers undertake to follow these principles when using the ShopCare Website's services:
2.1. Respect the ShopCare Website's intellectual property rights by complying with relevant Vietnamese and international laws;
2.2. Do not damage the ShopCare Website's reputation in any form;
2.3. Do not use any device, software, process, or means to interfere or attempt to interfere with the proper operation of the ShopCare Website;
2.4. Do not restrict or prevent other users from using and enjoying the ShopCare Website's features;
2.5. Do not send or transmit information that violates the ShopCare Website's rules or is unlawful, threatening, abusive, defamatory, slanderous, pornographic, offensive, insulting, or otherwise improper;
2.6. Do not send or transmit any information, software, or other material that violates or infringes others' rights, including privacy or publicity rights, copyright, trade names, other proprietary rights, or derivative works, without permission from the owner or lawful rights holder;
2.7. Do not send or transmit any information, software, or material containing a virus or other harmful component;
2.8. Do not send or transmit spam, contest or survey information, or messages to other Customers, whether for commercial purposes or otherwise;
2.9. Do not provide false information or information that confuses Customers with other organizations or individuals.
3. DURATION AND TERMINATION OF THE TERMS OF SERVICE
3.1. These Terms of Service remain effective until terminated by the Customer or the ShopCare Website. The ShopCare Website may terminate these Terms or the Customer's access to its services at any time, including where the Customer has actually or is suspected, based on information or documents collected by ShopCare, to have violated these Terms and/or other Website rules. Before termination, ShopCare will email notice of termination and its grounds to the Customer's registered email address;
3.2. Unless otherwise provided in the ShopCare Website's policies and rules and/or applicable law, if the Customer or the ShopCare Website terminates these Terms, or the Website terminates the Customer's access to its services, the Customer agrees that the Website has no liability or obligation to the Customer and will not refund any amounts paid;
3.3. Customers may terminate these Terms at any time. Any provision that expressly or by its nature survives termination will remain effective after termination.
4. COMPLAINTS
4.1. Customers have the right to complain about the ShopCare Website's services;
4.2. Complaints may be submitted in writing or by email;
4.3. A Customer's complaint must contain the following:
Reason for the complaint;
Grounds for the complaint;
Customer information, including contact details.
4.4. Paper complaints must be signed by the Customer and sent to:
Company name: GOSTREAM TECHNOLOGY JOINT STOCK COMPANY.
Registered office: Mr. Lê Cao Cường's house, Adjacent Residential Area 03, Thành Vinh Ward, Nghệ An Province, Vietnam
Hotline: (+84) 973.350.515 / (+84) 945.870.443
Email: support@gostream.vn
4.5. Email complaints must be sent from the email address the Customer used to register an account on the ShopCare Website to the Website's email address: contact@ShopCare.vn;
4.6. The ShopCare Website will investigate and respond to complaints within 30 (thirty) days of receipt;
4.7. The ShopCare Website will investigate and respond only when the Customer completes the complaint as required in section 4.3;
4.8. If the complaint does not meet section 4.3's requirements, an authorized representative of the ShopCare Website will notify the Customer and guide them in completing it.
5. LIMITATION OF LIABILITY
5.1. Under no circumstances will ShopCare, its parent company, branches, directors, employees, workers, agents, or associates be liable for incidental, special, or consequential damages under or arising from these Terms due to breach, misconduct, negligence, or any other cause of action, including without limitation liability for damage caused or alleged to be caused by failure of performance, omission, interruption, deletion, operational or transmission delay, computer viruses, communication line failure, equipment failure, software errors, infringement, unauthorized access, or theft, destruction, alteration, or use of records;
5.2. Under no circumstances will ShopCare, its parent company, branches, directors, employees, workers, agents, or associates be liable to Customers or third parties for decisions or actions taken by Customers in reliance on content on the ShopCare Website;
5.3. Customers expressly agree and acknowledge that ShopCare is not liable for defamatory, offensive, dishonest, or other unlawful conduct by any user.
5.4. ShopCare does not and will not assess or monitor the suitability, legality, capability, or activities of any party dealing with Customers. Customers expressly waive and release ShopCare from all liabilities, claims, or damages arising from or otherwise relating to third parties and Customers;
5.5. ShopCare will not be a party to disputes or dispute negotiations between Customers and third parties. Customers are responsible for their own conduct relating to the Services and expressly release ShopCare from all liabilities, claims, proceedings, or damages arising from use of the Services in connection with any relationship between Customers and third parties;
5.6. Customers agree and confirm that acceptance of these Terms releases ShopCare from obligations, including without limitation refunding fees received for information the Customer requested ShopCare to post on its system, resulting from the Customer's breach of these Terms. Customers bear primary responsibility for third-party claims arising from their violations; ShopCare bears no responsibility for such violations.
5.7. Disclaimer: ShopCare Services are licensed or provided to Customers ‘as is’ and ‘with all faults’, without warranties of any kind. ShopCare disclaims warranties of non-infringement, title, merchantability, quiet enjoyment, fitness for a particular purpose, and any other non-contractual warranty. ShopCare makes no warranty that (A) its technology will operate continuously, without interruption, errors, or harmful components, or (B) its technology will meet any Customer requirements or those of their end users.
6. COMPLIANCE AND HANDLING OF VIOLATIONS
6.1. Customers undertake to comply with these Terms and related documents signed by the Parties governing this relationship, if any. Such compliance is a prerequisite for using the Services;
6.2. If a Customer violates these Terms, ShopCare has the right to:
Remove any information posted by the Customer, if any;
Suspend and/or terminate provision of the Services without refunding any amounts received from the Customer;
Require the Customer to compensate for damage arising from their violation.
7. GENERAL PROVISIONS
7.1. The ShopCare Website may amend these Terms for reasonable reasons, including improving service features and complying with law. The Website will notify Customers of such changes. Where Customers are notified in advance, their continued use of the Services after the changes constitutes acceptance. Customers who do not wish to continue under the new Terms may terminate their account;
7.2. These Terms constitute the entire agreement between the parties concerning their subject matter and supersede all prior oral or written understandings or commitments;
7.3. If any part of these Terms is declared invalid for any reason, that invalidity does not affect the remaining provisions;
7.4. The ShopCare Website may assign these Terms and its rights under them in whole or in part, and may delegate performance of its obligations. Customers may not assign these Terms in whole or in part, or transfer or sublicense their rights to any third party;
7.5. The Parties will endeavor to resolve disagreements or disputes arising from or relating to these Terms through negotiation and discussion. If no agreement is reached, disputes will be resolved at the Vietnam International Arbitration Centre (VIAC) under its arbitration rules;
7.6. These Terms and any other disputes or claims arising from or relating to them are subject to Vietnamese law.
ShopCare always welcomes Customers' constructive feedback to further improve the quality of its products and services.