REFUND AND RETURN POLICY

REFUND AND RETURN POLICY

1. ShopCare will refund or replace Services in the following circumstances (‘Refund/Return Cases’):

1.1. Services supplied by ShopCare fail to meet the standards, including quality, method, and delivery time, committed to in the policies and rules stated on the ShopCare Website.

1.2. The Customer has paid, but ShopCare fails to deliver the Services as committed to in the policies and rules stated on the ShopCare Website.

Note: ShopCare is exempt from refund/return responsibility in cases covered by the limitations of liability in the Terms of Service on the ShopCare Website.

2. Refund/return conditions:

2.1. The Customer notifies ShopCare immediately or no later than 24 (twenty-four) hours after discovering the issue.

2.2. The Customer notifies ShopCare through its hotline, fanpage, or email listed on the ShopCare Website.

2.3. The Customer cooperates and provides necessary information for ShopCare to identify the fault and process the refund/return.

3. Refund/return deadline:

No later than 24 (twenty-four) hours after determining that the Customer's case qualifies as a Refund/Return Case.

4. Refund/return method:

ShopCare will follow the Customer's specific request for a refund or replacement of Services.

4.1. For refunds, ShopCare will reimburse the Customer using an appropriate payment method it operates in the Customer's country.

4.2. For replacement Services, ShopCare will reissue the Service package to the Customer's registered account.

5. Refund/return costs:

ShopCare will pay all costs if the fault is attributable to ShopCare.

ShopCare always welcomes Customers' constructive feedback to further improve the quality of its products and services.